OUR GUARANTEE

We guarantee our product for a three-month period from the day it ships. Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your phone). Warranty is only valid with the original purchaser with a valid order# and matching email address.

DROPS

The case MAY NOT SURVIVE AN IMPACT FROM DROPPING YOUR DEVICE and thus we do not cover drops in our warranty. While we believe our products to be as durable as possible for natural materials, if you are prone to dropping your smartphones/tablets we recommend bulky rubber cases such as Otterbox and Lifeproof.

CASE REPLACEMENT PROGRAM

To thank you for your loyalty if you break your case for any reason we will offer you a 50% discount off the current retail price of a replacement. **TERMS: Limited to identical product. Only usable once. Deal not valid if we are no longer in production of the product **

COLOR/GRAIN VARIATION

Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique and imperfect. Color/grain dissatisfaction will not be a valid reason for a return.

EXCHANGES/REPLACEMENTS

All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. The product must be sent back in its original box with all documents it came with. MIKOL does not cover shipping fees for exchanges. At any time, MIKOL reserves the right to place products out-of-stock or to discontinue them indefinitely.  All sales are final if purchased through any discount retailers and is not covered under our warranty program.

We ship worldwide. All items ship together according to the longest lead time. The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country’s customs department. By abandoning the package, customer forfeits refund or replacement options.

We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is not shipping for a long while. We will absolutely never sell or share your personal with 3rd parties. All data we collect will be used for internal purposes only.

The preceding terms and conditions govern the sale by MikoL between you the buyer and MikoL LLC. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.

Wholesale MIKOLITE Shipments

Terms and Guidelines for Receiving a Marble Slab Shipment

To ensure the integrity of the marble slab shipment and protect both the distributor and manufacturer, it is essential to follow a standardized inspection and handling process upon delivery. These guidelines outline the steps to take once the shipment arrives:

1. Inspect Shipment Upon Arrival

• Examine Exterior Packaging: Before unloading, inspect the container or crate exterior for any visible signs of damage. Look for holes, dents, or signs of mishandling that may indicate potential slab damage.
• Check Shipping Documents: Review all paperwork (such as the bill of lading) to confirm that the shipment matches the order specifications, including quantity, slab dimensions, and material type.

2. Unloading and Handling Precautions

• Use Proper Equipment: Only use equipment designed to handle heavy slabs, such as forklifts with stone clamps or lifting devices specifically meant for marble. Avoid using makeshift tools, as they could compromise slab safety.
• Keep the Slabs Upright: Transport slabs in a vertical position to minimize the risk of breakage or cracking. Always keep slabs supported and stabilized to prevent any sudden movements or falls.

3. Thorough Product Inspection

• Visual Inspection: After unloading, examine each slab for cracks, chips, scratches, or discolorations. Record and photograph any visible damage, as this will be crucial for filing a claim if necessary.
• Measure Dimensions: Confirm that the slab dimensions and thickness match the order requirements. This can prevent future issues with installation.

4. Document and Report Damage Immediately

• Photographic Evidence: Take clear, high-resolution photos of any damaged slabs from multiple angles. Include photos of both the damaged slab and the packaging.
• Notify Manufacturer Promptly: Report any issues to the manufacturer within [typically 24-48 hours] of delivery, along with supporting photos and documentation. This timeline is essential to maintain the validity of any damage claims.

5. Storage Guidelines

• Store in a Dry, Stable Area: After inspection, store marble slabs in a clean, dry environment that is shielded from moisture, extreme temperatures, and direct sunlight.
• Upright Positioning: Keep slabs stored in an upright position, using proper A-frames or racks for stability, to avoid warping or cracking.

6. Adherence to Manufacturer’s Warranty Terms

• Review Warranty Details: Understand the warranty terms provided by the manufacturer, which often cover manufacturing defects but exclude damage caused by mishandling or improper storage.
• Follow Manufacturer’s Care Instructions: Ensure compliance with any additional handling or storage instructions provided by the manufacturer to avoid voiding the warranty.

By following these terms and guidelines, distributors can protect the manufacturer from liability arising from improper handling while ensuring that any potential issues are promptly addressed and documented for claims.