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FAQ

HAVE A QUESTION?

General

    • People always ask if MIKOL cases are drop proof?

      As any luxury fashion product, it is handled with love and care.  MIKOL cases are not 100% drop proof, but they do provide a certain protection. Being made of natural materials, your case may not survive an impact. This is true of any case marble product. The cases will protect your iPhone and iPad from normal wear and tear, but it is not guaranteed against drops of any kind. For cases that break from being dropped, we offer our Warranty Program. Because natural material varies greatly, sometimes the case survives really harsh drops onto concrete, other times they break from the slightest drop onto carpet. This depends on the unpredictable chance of where it hits and the variation in the material. This is why we say our cases won't survive drops, even though they often do.  Although we cannot guarantee it, there have been numerous incidents where iPhones and iPads have been saved by our case. Like a motorcycle helmet, it might break in a crash, but it will save your iPhone or iPad's life.

    • How will my case wear over time?

      The case will wear gracefully like fine, hand-oiled furniture. The oils from your hand polish the case.  The marble will absorb the oils and brighten up the material with a more refined color just as Jade does.  If you want the marble to be completely sealed, we recommend asking a local marble shop and purchasing coating from them.

    • Do you offer custom laser engraving?

      Certainly! 

    • Will you be making cases for other cellphones and devices?

      We currently do not have plans to develop cases for other phones. Please follow us on Twitter @MikoLMarmi or Facebook for updates.

    • What kind of maintenance and care?

      Be careful with common foods and drinks contain acids that may etch or dull the stone surface. Also, some common toiletries (i.e., perfume, toothpaste, mouthwash) contain acids and other ingredients that may damage the stone surface or degrade the sealer.  Highly acidic substances such as orange juice, coffee, vinegar, wine, tomato products, mustard and many soft drinks will “etch” most marble, limestone and travertine.  Soft clothe and water should be able to clean most stains.  Treat the product as you would any luxury item.  You could visit any local marble store for more professional stone care products.   Recommended Products - Revitalizer® Cleaner and Protector - Stone & Tile Cleaner

Returns and Refunds

  • Shipping and Orders

    • Do you ship worldwide? How much does it cost?

      Yes. We ship globally with the US Postal Service (USPS) and United Parcel Service (UPS), depending on the product or location. Please add your item to the cart, and, at the bottom of the page, you will see an estimated shipping charge generator. Shipping options and prices will also become available during the checkout process, before you finalize your order. PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT. IF FEES ARE NOT PAID AND PACKAGE IS ABANDONED, YOU FORFEIT REFUND OR REPLACEMENT OPTIONS.

    • Can you combine discount codes or use them on introductory prices or pre-orders?

      We’re sorry, but we cannot honor combined discounts. Our checkout system only allows for one discount code to be used per transaction. Thank you for your understanding.

    • What are my shipping options?

      These are general shipping methods, and they may vary for multiple products or change at any time. Shipping takes approximately 3 business days. For all Apple accessories and notebook within the US, we will ship using USPS or UPS. For all other MIKOL products within the US, we will ship with DHL, EMS, TNT, or another carrier more suitable. For all non-US addresses, we will ship with DHL, EMS, TNT, or another carrier more suitable. For all MIKOL products with engraving, we will ship with DHL, EMS, TNT, or another carrier. PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT. IF FEES ARE NOT PAID AND PACKAGE IS ABANDONED, YOU FORFEIT REFUND OR REPLACEMENT OPTIONS.

    • Can I pay extra to have my product shipped sooner via FedEx or UPS?

      Yes, we would need to check with the freight company and then have you paypal us the difference.

    • Why am I being charged an extra fee by UPS to deliver my international package?

      Please be aware that UPS will request payment of customs, duties, and other applicable charges at the time of delivery. Many Customs Offices require recipients to pay applicable duties and taxes on each shipment entering into that country. These charges may include PST, GST, HST, duties, and other taxes of goods (e.g. excise tax). Canadian Recipients Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), in which eligible UPS Standard shipments imported into Canada for non-commercial purposes and valued under CAD $200 are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. (Orders over CAD $200 may incur additional charges.) To pay these charges ahead of time and eliminate the need for payment on delivery, please call UPS (1-800-742-5877).

  • iPhone Case

    • How durable is the case? Will it survive a drop?

      All marble cases, ours included, may not be the best choice for people prone to dropping their phones. MIKOL cases are not 100% drop proof. The case may not survive an impact. This is typical of many cases made from natural materials or hard plastics. If you are worried about dropping your phone, we suggest cases made of silicone or rubber, such as Otterbox. That being said, we’ve engineered our cases to be as durable as possible. Although, we can’t guarantee the case against drops, it is possible for it to survive many standard drops, along with some gentle wear-and-tear. In the event that your case breaks from a drop, we offer a warranty program. For any manufacturing defects, your new case is covered under our standard warranty from the date that the case is shipped.

    • Will screen protectors work with your iPhone case?

      Yes. Any type of front screen protector, covering only the screen of the phone, will not interfere with the case. However, due to the tight fit of our case, any screen protectors which wrap around the sides or back of the phone are not compatible.

    • How can I clean the case and maintain it?

      Use a damp rag to rub the case clean, then dab it dry with a clean cloth. If needed, use a diluted solution of water and mild dish soap on a rag and wipe dry. This is not a necessary step, but if you would like to re-oil the case, you can use boiled linseed oil.

    • Can I just get a replacement for the top or bottom?

      Unfortunately, our tops and bottoms are not interchangeable, since each case is milled from one single piece of material to have a unique fit. If we were to send you a top or bottom piece, it would not align properly with the other half for a smooth and snug fit.

  • iPad Case

  • Wholesale & Corporate

  • iPhone Cases 

    • How does the MacBook plate go on?

      The Macbook plate can be attached with a peel-and-stick 3M adhesive. It is removable and will not damage your phone or leave behind a permanent residue. Any residue left can be removed using rubbing alcohol. The Backplate may be able to be removed and repositioned when first applying, but this product is not intended to be taken on and off like a case. The adhesive will not survive repeated removal.

    • How do you get the phone in and out of my Case?

      The phone will snap easily in from the front. To remove it you can easily pop the case out from the back with the marble cover folded completely back. Youtube Tutorial: https://youtu.be/kJvhO3cL3ko

  • Removing the iPhone Case

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